Is my order processed automatically?
No, we believe in the “high touch” policy our Gallery is known for, even with our online sales. A Gallery sales person reviews your order to determine if there are any questions we might have in filling it correctly. If we have any questions we email or call you immediately to clarify before filling the order. For example, we contact you if you have not chosen a color (when color options exist) or if you have not enclosed a gift message with a gift.
What if you don’t have all of the items in stock?
Despite our efforts to keep our online gallery up-to-date, occasionally an item you ordered will be out of stock. We will not collect payment for any out-of-stock items. We will e-mail you about the missing item(s) to confirm the balance of your order.
Will I receive the exact piece shown in the photo?
As we exhibit only one of a kind items – no two are exact. We will call or email a photo of a similar item and design prior to processing your order.
Will sales tax apply to my order?
Sales tax will only apply to residents of Utah, but not to any other U.S. state or the rest of the world. With out-of-state purchases it is up to the purchaser to notify their state regarding sales tax.
What if I want to return or exchange my order?
We use the same policies with our online Gallery sales as we do in person. Refunds will not be given under any circumstances. Original paintings, prints, cards, books and metal sculptures cannot be returned. You may return an item of pottery or glass for a future purchase credit within 30 days of your receiving the item. It must be unused and in its original condition. Credit towards a future purchase will be issued in the form of a gift certificate made out to and mailed to the purchaser. No credit will be given for any shipping charges. All returns must be accompanied by a Worthington Gallery invoice, copies are accepted. After a return has been received, it will take 1-2 weeks to process. We strongly recommend insuring your returned item and use of adequate packing to avoid breakage.
Ship your returns to:
Worthington Gallery Inc.
789 Zion Park Blvd.
Springdale, UT 84767
How do can I pay for my online order?
We accept Visa, MasterCard, and Discover credit cards.
How much will my shipping charges be?
During the order process, you will see our standard shipping charges for each item listed as part of the check-out process. This is for Ground-Insured shipping anywhere in the lower 48 United States. A minumum shipping charge of $20 applies to each order – so additional charges may be applied. If you request expedited shipping and/or shipping outside the lower 48 United States, a separate offline shipping calculation will be made and notification sent to you via email or by phone.
When will my order arrive?
Shipping times vary – usually 10-14 days to the East Coast and 7-10 days to the West Coast.
How do I track my order?
You will receive an email notification with shipment date and tracking information for all orders shipped via UPS. Wind sculptures too large for UPS shipment will arrive via Freight. The freight delivery company will call you to arrange delivery.
What if I want to ship to multiple addresses?
Only one “Ship To” address can be specified per order. You will need to place a separate order for each separate shipping address. We will mail all receipts to you.
A piece of pottery was damaged during shipping, what do I do?
In the case of a damaged item, please do the following:
1. Retain all packing materials and contents
2. Call us immediately upon receipt to report the damage (800-626-9973)
3. Wait for our instruction on any claim procedures to follow. Worthington Gallery, Inc. will promptly refund full charges for the damaged item or send a replacement, if possible.
As so many of our items are one-of-a-kind pieces, we will do our best to provide a similar piece to the damaged item.
Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site is built a system that utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone, mail or fax at the numbers below. All account information submitted to us is safely isolated from unauthorized Internet access.